Our AI is learning new topics: Lobbying, Vaccine Management, Digital Transformation and more

9.20.21 / 3 min read

AIQ is the scalable and trainable brain behind the Signal AI decision augmentation solution. Utilizing both artificial intelligence and human intelligence – what we call our AIQ platform – Signal AI learns and understands your decision-making context to extract and surface relevant knowledge. It’s trainable artificial intelligence, and the more interactions that occur with AIQ, the more it understands and anticipates needs. It effectively can tell the difference between a brand name and an everyday object with the same name: consider Apple the company, and apple the fruit.

AIQ replaces tedious Boolean searches by making it possible to search for a topic (or entity) instead of every variation of that topic. For example, you search with our topic ‘Diversity in the workplace’ for every news story on the issue, without having to search for all the terms you might associate with it.

With access to knowledge from 5 million news, blog, broadcast and regulatory content each day, Signal AI leaves you with more time to spend connecting with clients, growing your business, and making informed and confident decisions.

Powered by AIQ, here are some of the topics Signal AI has learned recently.

Vaccine Management

The topic Vaccination Management covers the roll-out of the Covid-19 vaccine and all other vaccines. It includes new Covid-19 vaccines, how the vaccine is being rolled out, i.e. logistics, technology solutions being developed for vaccine management, and the systems deployed and used to assist with this roll-out.

This includes related Covid-19 vaccination technology, such as vaccine passports, and advancements in areas such as testing and tracing. Vaccination Management does not include technology articles such as the dissemination of anti-vaccine material via social media.

CRM Software

CRM stands for Customer Relationship Management. It’s a technology used to manage interactions with customers and potential customers. A CRM system helps organizations build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability.

This topic covers CRM softwares, companies it benefits and any discussion around CRM. Relevant key phrases include but are not limited to: CRM, customer relationship management, CRM software, CRM platforms, SRM systems, Salesforce, Microsoft Dynamics 365.


A chatbot is a software application used to conduct an online chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. This topic covers news articles surrounding chatbots, it’s uses, the technology behind them and news about chatbot products.


In politics, lobbying, persuasion, or interest representation is the act of lawfully attempting to influence the actions, policies, or decisions of government officials, most often legislators or members of regulatory agencies. This topic covers any article that mentions lobbying (illegal or legal), lobbyists, lobbying groups, benefits, controversies and legislation.


A disability is a societal imposition on people who have impairments, making it more difficult for people to do certain activities or interact with the world around them. This topic covers multiple disabilities (mental & physical), disabled people, disability access, disability rights, legislation and more.

Digital transformation

Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes, or replacing older digital technology with newer tech.

This topic covers all news regarding the digitisation of organizations, societies and informational needs of individuals. This topic does not cover all news regarding technology, but only the adoption or migration of new technology from old tech/manual processes.

Our AIQ makes sense of the world’s data, helping you to make more informed decisions

Contact Center

A contact center – also referred to as a customer interaction center or e-contact center – is a central point from which all customer interactions across various channels are managed. Their primary purpose is to provide customers with efficient and effective technical support, customer service and sales assistance. The contact center typically includes one or more call centers, but may also include other types of customer contact, including emails, webchats and social media interactions. This topic will cover news around contact centers, customer complaints about company contact centers, trends, technology in contact centers, the outsourcing of contact centers and more.

Relevant keyphrases include not are not limited to: Contact center, Contact Centre, contact centers, contact centres, call center, call centers, call centre, call centres, e-contact center, customer interaction center, Cloud-based contact centers, Hardware contact centers, and Virtual contact centers.

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