Terms and Conditions

Welcome to the website (“Site”) of Signal Media Limited (“Signal”). If you continue to another part of the Site you will have accepted and agreed to our terms and conditions (“Terms and Conditions”). Please read them before proceeding to any other page. If you do not want to accept them please do not visit any other part of the Site. Please read our Privacy Policy below. We have prepared this to give you comfort in relation to your privacy and to protect the owners of any intellectual property on the Site.

The copyright in material on the Site is either owned by Signal or been licensed to Signal. It has been posted here for your information and entertainment. We hope you enjoy reading and watching it. No license is granted to you in any of the material on the Site for any purpose other than your strict personal and non-commercial use. No rights are granted for you to share or transmit any of the material to any other person and you will be infringing the intellectual property in the Site and the materials if you do so. No warranties are given in relation to the copyrighted material on the Site, save that you will not infringe any third party copyright by accessing it in accordance with these Terms and Conditions. You agree not to remove or alter any material posted on the Site. The appearance or absence of products, services, companies, organizations, home pages, or other websites on Site does not imply any endorsement thereof by Signal. All rights not expressly granted herein are reserved by Signal.

If you violate the Terms and Conditions Signal may without notice withdraw your access to the Site. You may ask to have your details removed from the Site and to receive no further information from or access to the Site.

You agree not to use the Site to do anything unlawful, misleading, malicious, or discriminatory or that could disable, or impair the proper working or appearance of the Site or alter any material on the Site. You will not create a link to the Site without Signal’s written consent. Signal will remove material placed on including links to other sites at its discretion.

Signal uses reasonable endeavors to ensure that the information, data, and all of the materials on the Site are accurate but no warranties are given as to their accuracy.

Signal will try to keep the Site up, accurate, bug-free, and safe, but you use it at your own risk. Signal is providing the Site as is without any express or implied warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Signal does not guarantee that it will always be safe, secure, or error-free or that it will always function without disruptions, delays, or imperfections. Signal is not responsible for the actions, content, information, or data of third parties, or correspondence between them. You release us from any claims and damages, arising out of or in any way connected with any claim you have against any such third parties. We will not be liable to you for any lost profits or other consequential, special, indirect, or incidental damages arising out of or in connection with this statement or the Site and in any event the maximum damages and/or liability of Signal arising in relation to the Site will be £10.

Signal may change these Terms and Conditions and will post a notice to the effect they have been amended. By continuing to use the Site after the date of the change you accept and agree to the new terms. If you do not want to accept them you should no longer visit the Site.

From time to time this website may also include links to other websites. These links are provided in order to enhance the interest of featured content and are not intended to signify that Signal endorses or otherwise warrants or has any responsibility for the content of linked websites. Signal is not responsible for nor assumes any liability for the contents of other websites or home pages which are linked to the Site.

These terms and conditions shall be governed by and construed in accordance with the laws of England. You agree to submit to the exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you are accessing the Site.

Privacy Policy

Signal Media Limited (“Signal” and “We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and any other documents referred to within it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices and policies regarding your personal data and how we will treat it. By using www.signalmedia.co you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is Signal Media Ltd of 145 City Road, Hoxton, London, United Kingdom, EC1V 1AZ.

To contact our Data Protection Officer via email please contact us at: privacy@signal-ai.com

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, request access to information on our website or if you register to receive one of our newsletters.

Information you give us.
You may give us information about you by filling in forms on our website www.signalmedia.co (Site) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to any service we provide, or enter a competition, promotion or survey via our site, and when you report a problem with our site. The information you give us may include your name, address, email address and phone number.  It may also include your preferences in receiving marketing from us and our third parties and your communication preferences.

In regards to webinars, we will on share information with co-hosts of the webinar (name and email address), assuming a lawful legitimate interest.

With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

Cookies.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference.

When filling out a form, you expressly consent to the collection and use of your personal data by us, this enables us to use Cookies to personalise your experience, we will not share this data with any third party. Not in limitation of the foregoing, you expressly consent to the use of Cookies or collection and use of your personal data by us and Google tracking technologies.

You can revoke your Cookies access by adjusting your browser settings, for more information on how to change your Cookies preferences you can follow these procedures. Turning cookies off may result in a loss of functionality when using our website.

Legitimate Interest.
Signal’s interest in helping PR and Communications professionals better manage the mentions of their brands, and spokespeople in media is a lawful legitimate interest under both the Data Protection Act and the General Data Protection Regulation. How we collect and use data in respect of our Media Monitoring services is clearly defined in this Privacy Policy. This interest is real and present – all PR and Comms professionals require media monitoring services to successful fulfil their jobs. We provide these services.

Signal collect publicly accessible data on individuals we have good reason to believe are responsible for PR and Communications based on their own description of their role and responsibilities in the public domain. The privacy rights and interests of the data subject are not negatively affected; the data used is already easily accessible within the public domain. The interests of Signal and the individual are closely aligned. A Data Protection Impact Assessment has been completed to ensure that the data subject’s rights are considered and protected.

We undertake regular updates of personal data, using public sources of information for data cleaning purposes, with the assistance of specialist third party providers.

Uses made of the information.
We use information held about you in the following ways:

Information you give to us.
We will use this information to:

• Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• Provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• Notify you about changes to our service;
• Ensure that content from our site is presented in the most effective manner for you and for your browser/device.

Information we collect about you.
We will use this information to:

• Administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• Improve our site to ensure that content is presented in the most effective manner for you and for your browser/device;
• Allow you to participate in interactive features of our service, when you choose to do so;
• Support our efforts to keep our site safe and secure;
• Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• Make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources.
We may combine this information with the information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Who has access to your information?
We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

• Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
• Analytics and search engine providers that assist us in the improvement and optimization of our site.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Signal Media Limited, or substantially all of its assets, is acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use; or to protect the rights, property, or safety of Signal, our customers, or others.

Where we store your personal data.
The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

How long we store your personal data.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights.

Processing.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us at privacy@signal-ai.com.

You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

You also have the right to request restrictions on processing your personal data.  This enables you to ask us to suspend the processing of your personal data in the following scenarios: a) if you want to establish the data’s accuracy, b) where our use of the data is unlawful but you do not want us to erase it, c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims, or d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Erasure and Transfer.
You may request erasure of your personal data.  You may ask us to delete or remove personal data where there is no good reason for us to continue to process it.  You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (as above), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.  Note, however that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

You may request the transfer of your personal data to you or to a third party.  We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.  Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

You have the right to withdraw consent at any time where we are relying on consent to process your personal data.  However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.  We will advise you if this is the case at the time you withdraw your consent.

Access to information and information updates.
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with GDPR. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or you believe any of the other information we hold is inaccurate or out of date, please email us at: privacy@signal-ai.com.

Third-party websites.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact.
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to privacy@signal-ai.com.

Review of this policy.
We keep this policy under regular review. This policy was last updated in May 2018.

These terms were last updated on 21 May 2018.